How It Works
Getting started with Heart Link Supports is simple. We've designed every step to be easy, low-pressure, and focused on what's right for you.
Get in Touch
Fill in our online referral form or give us a call on 0408 397 728. Tell us a little about yourself, your NDIS plan, and what kinds of support you're looking for. There's no pressure and no obligation. Just a friendly first conversation.
Takes about 5 minutesWe Have a Chat
One of our friendly team members will reach out within 1 business day to have a proper conversation. We'll take the time to really listen. We want to understand your goals, your daily life, your challenges, and what matters most to you.
Within 1 business dayWe Find Your Match
Based on what we learn, we'll connect you with the right support worker, coordinator, or therapist for your unique situation. We take matching seriously because the right fit makes all the difference.
Personalised matchingYour Supports Begin
Once you're happy with your match, we handle all the admin and paperwork so you can focus on reaching your goals. We'll set up service agreements, confirm schedules, and make sure everything is in place before you start.
We handle the paperworkOngoing Support
We check in regularly to make sure everything is going well. If your needs change, your support changes with them. We're always here to adjust, troubleshoot, or simply have a chat. You're never alone in this journey.
Regular check-insCommon Questions
Do I need to have an active NDIS plan?
Yes, our services are NDIS-funded, so you'll need an approved NDIS plan. If you're not yet on the NDIS, we recommend contacting the NDIS on 1800 800 110 or visiting ndis.gov.au to start the access process.
How do I know if I'm eligible for these services?
The best way is to fill in our referral form or give us a call. We're happy to chat through your situation and help you understand what your plan might cover. If you're unsure, fill it in anyway and we'll work it out together.
What areas do you service?
We service the Central Coast and Hunter Region of NSW, including Gosford, Wyong, Newcastle, Maitland, Lake Macquarie, and surrounding areas.
How quickly can supports start?
We aim to be in touch within 1 business day of receiving your referral. How quickly supports begin depends on your plan and the type of service. We'll give you a clear timeline once we've spoken with you.
Ready to take the first step?
Fill in our referral form and we'll be in touch within 1 business day. It only takes a few minutes.
Make an Enquiry